CLIENT NEEDS AND GOALS:
Digital Bank, a well-established financial institution, was looking to revamp its Treasury operations through a comprehensive replatforming and transformation project. The goal was to implement a front-to-back-to-risk solution using the Murex “MXGO” methodology. After the implementation, the bank needed ongoing technical and functional support to manage changes and resolve issues effectively.
FENIXYS’ ENGAGEMENT:
Fenixys was engaged to provide comprehensive support for Digital Bank’s replatforming and transformation. This involved proposing and implementing tailored support processes to ensure seamless operations post-go-live. With our team’s deep Murex expertise, we efficiently resolved incidents and problems by applying the correct procedures and thorough documentation, focusing on effective management of recurring issues. Alongside ongoing operations, we supported change management through business analysis, solution design assessments, and the application of market best practices.
Fenixys also managed the implementation of new functionalities and enhancements, including build and release management, training, and overseeing the change process. Proactive analysis and evaluation of the Murex application’s technical performance and reliability were conducted to pre-emptively address potential issues.
SUCCESSFUL DELIVERY AND IMPACT:
Fenixys played a key role in the successful replatforming and transformation of Digital Bank’s Treasury operations by:
- Delivering a seamless FO to BO to Risk solution that met the client’s technical and regulatory requirements.
- Ensuring efficient issue resolution through a highly skilled team with deep Murex expertise.
- Maintaining a proactive approach in analysing and evaluating the technical performance of the Murex application, preventing potential issues from escalating.
- Facilitating smooth communication and problem resolution with Murex as a privileged partner, ensuring any vendor-related concerns were handled promptly.